Can you help me with this edge case? Most of the participant could play audio, but a few couldn't.
We recently had a call with 20 people, where most of them could play audio, but few couldn't.
We interviewed one of the participants and here are the information I got from the user and the session log.
- User used Windows 11. We tested both on Microsoft Edge and Chrome for the call, verified the browser and PC setting that the our website has a permission to access the video and microphone. We had other participants' using windows and edge, so we do not know why this particular user has an issue.
- the user's console and the session log shows "
error setting up server-side producer: PermissionsError: not permitted to send audio track cam-audio".
*note that we encountered iOS and safari requires the participants to tap the screen to play different sounds. We found that turning the mic on and sending audio track (though the we don't receive it on sfu) automatically lets the user's browser play any audio. This error is likely to come from this implementation and we also see it on the log of the successful session.
Here is the session ID
c1a54fd5-b4f5-49d8-9155-b07f0bbd4e32 (for Edge)
7427cb69-feeb-4ed5-be07-5b2a8ac51474 (for Chrome on iPad and this session could play audio)
The users are pretty frustrated with this issue, so a reply is super helpful for us.