tracks

Can you help me with this edge case? Most of the participant could play audio, but a few couldn't.
Hi, We recently had a call with 20 people, where most of them could play audio, but few couldn't. We interviewed one of the participants and here are the information I got from the user and the session log. User used Windows 11. We tested both on Microsoft Edge and Chrome for the call, verified the browser and PC setting…
Video not readable in custom call object, while video is read in prebuilt
Hi, We had a participant who used to be able to use video camera and microphone on daily, but somehow stopped being able to do so. In the participant is 's console, we had a following error message. However, we didn't have this issue in daily prebuilt when the participant and we tested right with daily prebuilt after…
Some participants cannot turn their video on while most of the participants can do so.
Hi, We face a trouble where some participant cannot turn their video on with custom call object while others can. Here are what we know about this problem We talked with the participants with the trouble and we made sure that they give camera and audio permission. The same participants can send video using prebuilt UI, so…
How can I ensure best video quality for video track sent by one specific participant?
Hi, I have an application where a teacher joins the call with callFrame and students join the call with callObject. The students may also receive video/audio tracks from other students, but we would like not to sacrifice the quality of teacher's video track. Teacher also receives videos from the student and see it on…
Is there any potential reasons why daily session bitrate receiving decrease in the middle of the cal
One participant told us the video quality was very low. We look into the session log and we saw that the participant's bitrate receiving was unstable. Is there any reason why this could happen? or is it just a bad internet connection the participant had? We also want to know the recommendation to handle such situation…
Audio/video play is not consistent.
Today, we had an event with more than 100 participants and more than 20 experienced troubles playing videos and audio. Can you please take at the session log and see why this was the case? c8207445-f520-42bf-95e1-0dccc08b8fea I have previously asked the similar question and had daily team look at the issue, but these issue…
Video and audio not played only on iPad.
We are building video call application using daily-js callObject. Our application had no problem playing video and audio from other users on PC, but when we tested our application with iPad, we often see cases where the audio is not played and black rectangles appear in the area where a video is supposed be played. This…
Manually subscribing and playing other users' video/audio tracks when joining a daily room.
We are building custom call application using daily-js. We set subscribeToTracksAutomatically to false to manually make users subscribe to other users' media track. We want each user to subscribe the owner of the call and up to three other users's video and audio when joining the room. How can I do so?
Audio not played in Safari?
Hi, We recently had a call with around 15 participants. We noticed that people using iPad and safari couldn't hear the room owner's audio (owner was in the room before the participants). However, the participants could see the video of the room owner. Moreover, they could play audio from other participants when they…
How do I get video track from participant's ID using daily-js?
We are building application where an owner chooses a participant. We have the participant's id but cannot get the video track from the participant. The participant returns data that has video track entry, but it is empty. We could get the track of the participant through 'track-started' event. Best, Tomo

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